Refund policy

Return & Refund Policy

At Laure’ Dawn, we want you to be happy with your order. Because we sell beauty and personal-care products, we cannot accept returns or exchanges for change of mind, including products that have been opened, used, or tested, for hygiene and safety reasons.

Return Window
Return requests for eligible items must be made within 30 days of delivery. For hygiene and safety reasons, opened, used, tested, or otherwise non-resalable beauty and personal-care products are not eligible for return. Items must be unused, unopened, and in their original condition and packaging to be considered for a return.

Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged or defective, you receive the wrong item, or an item is missing from your order, please contact us at support@lauredawn.com as soon as possible after delivery.

Please include your order number, a description of the issue, and clear photos or video of the product, packaging, and shipping label when applicable. We may request additional information needed to review your claim.

If your claim is approved, we will provide an appropriate resolution, which may include a replacement or refund.

Returns

Please do not send products back without contacting us first. If a physical return is required and authorized, we will provide return instructions. Items returned without prior authorization may not be accepted.

 

Non-Returnable Items

For hygiene and safety reasons, opened or used cosmetics, lip products, makeup tools, and other personal-care products cannot be returned for change-of-mind reasons. We also do not accept returns simply because a customer no longer wants an item or selected the wrong shade or product.

This does not affect your rights regarding products that arrive damaged, defective, incorrect, or otherwise qualify for a remedy under applicable law.

Order Cancellations

If you need to cancel an order, contact support@lauredawn.com as soon as possible. We cannot guarantee cancellation once an order has entered processing or fulfillment.

Refunds

Approved refunds will be issued to the original payment method. Your bank or card issuer may require additional time to process and post the refund.

Questions

For questions regarding an order, return, or refund, contact us at support@lauredawn.com.